One of the most disruptive forces in technology in the coming decade is the Artificial Intelligence (AI) and companies that embrace AI may gain a competitive advantage over those that don’t realize its importance in the following years. AI tools can process an enormous volume of data and apply self-learning or supervised-learning algorithms for a better understanding of the customers’ preferences and for predicting customer behavior. AI predicting tools, together with the prescriptive tools of Business Analytics (BA) are the major driving force for boosting the return on investment in the digital era.